Effective Date: July 2026

1. Introduction

TheFabCrew (“TheFabCrew”, “we”, “us”, or “our”) provides professional residential and commercial property services across the United Arab Emirates, including cleaning, maintenance, renovations, air conditioning services, handyman services, moving assistance, and related property solutions.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, request a quotation, book a service, communicate with us, or otherwise interact with TheFabCrew.

By using our website or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

Contact Information

• Name
• Email address
• Mobile phone number
• Company name (where applicable)

Service Information

• Property address
• Service location
• Booking details
• Service preferences
• Appointment history
• Photographs or videos provided to assist with quotations or service delivery

Payment Information

Where applicable, we may collect payment details through secure third-party payment providers. We do not store complete payment card information on our systems.

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Referral source
• Date and time of access

Communications

We may retain records of:

• Emails
• WhatsApp messages
• Phone enquiries
• Contact forms
• Customer support requests
• Reviews and feedback

3. How We Collect Information

We collect information:

• Directly from you
• Through our website
• Through online booking forms
• Via telephone or email enquiries
• Through WhatsApp or social media communications
• From trusted business partners where authorised
• Automatically through cookies and website analytics

4. How We Use Your Information

We use your information to:

• Provide quotations
• Schedule and deliver services
• Process payments
• Communicate regarding appointments
• Respond to enquiries
• Improve our services
• Manage customer accounts
• Send booking confirmations and reminders
• Provide customer support
• Prevent fraud
• Protect our staff and customers
• Comply with legal obligations

Where permitted by law, we may also send promotional offers or service updates. You may opt out of marketing communications at any time.

5. Legal Basis for Processing

Where applicable, we process personal information based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate business interests

6. Sharing Your Information

We may share information with:

• Employees and authorised contractors
• Service technicians assigned to your booking
• Payment providers
• Cloud hosting providers
• IT service providers
• Accounting and legal advisers
• Government or regulatory authorities where required by law

We never sell your personal information to third parties.

7. Cookies and Analytics

Our website uses cookies and similar technologies to:

• Operate the website
• Remember user preferences
• Improve website performance
• Analyse website traffic
• Enhance your browsing experience

You may control cookies through your browser settings, although disabling certain cookies may affect website functionality.

8. Data Security

We implement reasonable technical and organisational safeguards, including:

• Secure cloud infrastructure
• Encryption where appropriate
• Role-based access controls
• Password-protected systems
• Secure backups
• Monitoring of our systems

Although we take reasonable steps to protect personal information, no method of transmission or storage is completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

• Deliver our services
• Maintain customer records
• Meet accounting and tax obligations
• Resolve disputes
• Comply with applicable laws

When information is no longer required, it is securely deleted or anonymised.

10. International Data Transfers

Your information may be processed or stored outside the United Arab Emirates where our service providers operate.

Where personal information is transferred internationally, we implement appropriate safeguards to protect your information in accordance with applicable laws.

11. Your Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Restrict certain processing
• Object to marketing communications
• Withdraw consent where consent is the legal basis for processing
• Request a copy of your information where applicable

12. Account and Data Deletion

If you would like us to delete your personal information, please contact us using the details below.

We will respond within applicable legal timeframes and may retain certain information where required for legal, accounting, or contractual purposes.

13. Third-Party Services

Our website may contain links to third-party websites or use third-party services, including payment providers, mapping services, analytics providers, and social media platforms.

We are not responsible for the privacy practices of third-party services, and we encourage you to review their privacy policies.

14. Children’s Privacy

Our services are intended for adults responsible for booking residential or commercial property services.

We do not knowingly collect personal information from children. If we become aware that a child’s personal information has been collected without appropriate consent, we will take reasonable steps to remove it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or services.

The latest version will always be published on our website with the updated Effective Date.

16. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

The Fab Crew
Email: [email protected]
Website: https://thefabcrew.com