How can we help you
Terms, policy & conditions
We operate in the Emirate of Dubai. For any legal disputes or arbitration the governing law of the United Arab Emirates is applied.
United Arab Emirates Dirham only.
We do not trade with OFAC or any sanctioned countries
Customers using this website who are minor (under the age of 18) shall not register as a user of this website and shall not transact on this website.
Customers must retain transaction record for payments and merchant rules and policies for their records
* Once a service is cancelled, please make it clear if you are cancelling all future bookings or just the single visit. Regular clients have their service agents booked in advance to ensure they have continuity of crew members. If you no longer wish to continue with the services, please let us know so that we can release your regular timing for another customer.
Customers are responsible for maintaining their own account confidentiality
All credit/debit card details and personally identifiable information will not be stored, sold, rented or leased to third parties.
We (the merchant) will not pass any debit/credit card details to third parties.
We will take every possible step to ensure data privacy and security including through various hardware and software methods. However www.thefabcrew.com cannot guarantee the security of information that is disclosed online.
This websites terms and conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, our customers’ are reccomended to frequently visit this section of the website to be updated about changes to the website. Modifications will be effective from the date they are posted.
Yes, if you book a regular clean with us we can schedule the same cleaner for you. Priority for regular cleaning slots will be with customers with a monthly, three month, quarterly package.
If you have service-related feedback, we request that you provide it to us, we take it seriously and will work hard to address any concerns you raise. Each customer has different expectations for the service they expect, our team are well trained however mistakes can happen.
A little patience and understanding are appreciated for new service bookings. We understand that previous experiences with other services can colour customers response towards what happens at bookings. Our kind request is that you give our team a chance to listen to any feedback you provide and to take it on board and to act. A little patience at the start will ensure you develop a great relationship with our service professionals and to ensure you have the service that you deserve and expect.
If you are not happy with the service provided you can cancel your bookings. We request you give us two weeks’ notice (if you can!) for regular bookings so that we may release and re-book the hours for your cleaning professional.
We are flexible and want to ensure that you are happy with the service provided, if you have already paid for hours that you do not wish to use, we will refund you for bookings not completed.
Your monthly invoice will be created based on your regular booked hours for the month and calculated based on the number of hours and visits.
When you make a payment you will receive a payment confirmation via email within 24 hours.
When setting up your regular booking, you will be provided with a link to upload your credit or debit card details. Your invoice will be shared two days prior to the payment date to allow time for you to provide any feedback or queries related to that invoice. On the invoice date the payment will be automatically processed from your card.
If for any reason you do not have time to respond to the invoice shared prior to the payment date any adjustment will be made to the next invoice. Or in the case of service cancellation a refund may be processed.
* B2B contracts and payment terms are also available upon request.
Make a booking request and our customer service team will call you to run through the requested service and the time needed. Once agreed you will be sent a quote to accept. Your job will then be scheduled as per your request with an automated confirmation sent to you from our client portal.
When you travel or need to cancel your service, please provide us with as much notice as possible. We commit the time of your cleaning professional to your diary so if they are released, please do us the courtesy of letting us know so that we may re-book their hours for other customers while you are away.
For holidays more than 4 weeks in duration management approval to hold your regular booking times may be required.
If you are not happy with the service provided please notify our customer support team within 24 hours of the completed service. Every effort will be made to rectify the work for you.
If you are not satisfied with the follow up visit/s then you may request a refund for management approval.
For management approved refunds they will be transferred to your bank account within 7 days.
Refunds will be done only through the Original Mode of Payment.
If you are not satisfied with the service provided please let us know and we will take steps to correct any issues you have faced.
Booking Line: +971 58 545 0989 (Call and Whats app)
Customer Support: +971 58 554 0988 (Call and Whats app)
Office Number: +971 4 332 2856 (Call)
Accounts & Billing: +971 54 306 2431 (Call and Whats app)
Opening hours: Monday – Friday 08:00 – 21:00, Saturday 08:00 – 18:00 and Sunday 08:00 – 20:00.
Appointments are available from 08:00 – 20:00.
Changes in timing or moving dates of a service:
Yes, we do have some zone charges for communities that require extra travel time to reach them. When you complete your booking our customer support team will mention this and include it in your quote.
We provide services in the Emirate of Dubai only.
You may leave a cash tip for your crew member if you are happy with their service. If you wish to add a credit card tip to your payment we will ensure it reaches them.
We would love to hear from you and thrive on feedback both good and bad. Please email [email protected] with any comments suggestions or feedback.
The Fab Crew Technical Services Contracting LLC maintains https://thefabcrew.com Webste (site)
Visa or MasterCard debit and credit cards in AED will be accepted for payment.
Cash payment is also accepted at service appointments.
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.