How can we help you
Frequently Asked Questions
We offer services for both homes and commercial spaces. Services include cleaning, maintenance, window cleaning, villa and apartment painting, air conditioning servicing, pest control, beauty services, pet care and much more! Check out our services page to view the full list of services on offer.
Each service is priced individually, please make a booking request and we will provide you with a quote.
We are a Dubai, UAE registered business and liability insurance for the services provided.
We have gate pass access to most communities, sometimes the requirements vary and an NOC letter may be required to allow us access. Our customer support team will be in touch ahead of the job to request any documentation required.
* Once a service is cancelled, please make it clear if you are cancelling all future bookings or just the single visit. Regular clients have their service agents booked in advance to ensure they have continuity of crew members. If you no longer wish to continue with the services, please let us know so that we can release your regular timing for another customer.
Questions to ask yourself when booking:
It is possible to provide a schedule and notes for the cleaning professional to follow, and for you to share requests prior to your cleaning appointment that we will pass on to the team. You can also make additional requests for help if outdoor spaces need cleaning or occasional deep cleans are required in addition to your general cleaning appointment.
If you are not sure then our customer support team can provide you with guidance based on similar jobs in your area and house type. Each home has different needs and we can customize the service based on what you need.
The first visit with a new cleaning professional will generally take longer than a follow up service, this is as they will be carefully cleaning in detail and getting to know your home and its preferences. Once you get into a regular routine often these hours levels out to an optimum time.
The first visit of a regular booking will be invoiced as an individual visit so that you can ensure you are happy with the cleaner allocated for you. When you make a regular booking, we block the diary of the cleaning professional allocated for you so that they may attend each booking moving forward.
If you are not happy with the service provided please notify our team and we will provide additional support or training or to look for an alternative and provide their availability for you to review.
Yes, if you book a regular clean with us we can schedule the same cleaner for you. Priority for regular cleaning slots will be with customers with a monthly, three month, quarterly package.
If you have service-related feedback, we request that you provide it to us, we take it seriously and will work hard to address any concerns you raise. Each customer has different expectations for the service they expect, our team are well trained however mistakes can happen.
A little patience and understanding are appreciated for new service bookings. We understand that previous experiences with other services can colour customers response towards what happens at bookings. Our kind request is that you give our team a chance to listen to any feedback you provide and to take it on board and to act. A little patience at the start will ensure you develop a great relationship with our service professionals and to ensure you have the service that you deserve and expect.
If you are not happy with the service provided you can cancel your bookings. We request you give us two weeks’ notice (if you can!) for regular bookings so that we may release and re-book the hours for your cleaning professional.
We are flexible and want to ensure that you are happy with the service provided, if you have already paid for hours that you do not wish to use, we will refund you for bookings not completed.
Your monthly invoice will be created based on your regular booked hours for the month and calculated based on the number of hours and visits.
When setting up your regular booking, you will be provided with a link to upload your credit or debit card details. Your invoice will be shared two days prior to the payment date to allow time for you to provide any feedback or queries related to that invoice. On the invoice date the payment will be automatically processed from your card.
If for any reason you do not have time to respond to the invoice shared prior to the payment date any adjustment will be made to the next invoice. Or in the case of service cancellation a refund may be processed.
* B2B contracts and payment terms are also available upon request.
Make a booking request and our customer service team will call you to run through the requested service and the time needed. Once agreed you will be sent a quote to accept. Your job will then be scheduled as per your request with an automated confirmation sent to you from our client portal.
When you travel or need to cancel your service, please provide us with as much notice as possible. We commit the time of your cleaning professional to your diary so if they are released, please do us the courtesy of letting us know so that we may re-book their hours for other customers while you are away.
For holidays more than 4 weeks in duration management approval to hold your regular booking times may be required.
If you think your business may like to partner with us email [email protected] and our team will respond ASAP.
Booking Line: +971 58 545 0989 (Call and Whats app)
Customer Support: +971 58 554 0988 (Call and Whats app)
Office Number: +971 4 332 2856 (Call)
Accounts & Billing: +971 54 306 2431 (Call and Whats app)
Opening hours: Monday – Friday 08:00 – 21:00, Saturday 08:00 – 18:00 and Sunday 08:00 – 20:00.
Appointments are available from 08:00 – 20:00.
Yes, we can bring our own cleaning machines and supplies. The charge is AED15 per hour. Please select that option on your booking request. We can also use your cleaning equipment and materials for no additional charge.
Changes in timing or moving dates of a service:
Yes, we do have some zone charges for communities that require extra travel time to reach them. When you complete your booking our customer support team will mention this and include it in your quote.
We provide services in the Emirate of Dubai only.
You may leave a cash tip for your crew member if you are happy with their service. If you wish to add a credit card tip to your payment we will ensure it reaches them.