Client-Facing Policy Summary

What We Do

The FabCrew provides a trusted platform that connects customers with professional home and commercial service providers. Our platform supports service bookings, workforce management, customer communication, and operational insights while prioritising privacy, security, and responsible handling of personal information.

We are committed to protecting customer, employee, and partner data by ensuring transparency, secure processing, and appropriate use of information.

Core Data Protection Principles

1. Data Minimisation
We collect only the information required to provide our services, manage bookings, support operations, and improve user experience.

2. Secure Data Separation
Customer, employee, and business data are securely managed within our systems to prevent unauthorised access, misuse, or data leakage.

3. Controlled Access
Role-based access controls ensure that users, employees, and administrators can only access information relevant to their responsibilities.

4. Privacy by Default
We design our services with privacy in mind and ensure personal information is handled securely throughout its lifecycle.

5. Responsible Workforce Data Handling

The FabCrew applies appropriate safeguards when processing employee and service provider information, ensuring transparency and responsible management of workforce-related data.

How Data Is Used

Data is processed to:

• Enable service bookings and customer requests
• Manage communication between customers and service providers
• Support workforce scheduling and operations
• Improve platform performance and customer experience
• Provide reporting and operational insights

TheFabCrew does not sell personal data.

Security Measures

We apply appropriate technical and organisational security measures, including:

• Encryption of data during transmission and storage
• Secure authentication and access controls
• Monitoring of system activity and platform usage
• Protection against unauthorised access
• Use of trusted technology and infrastructure providers

Data Ownership & Roles

Customers and business partners typically act as Data Controllers, determining how their data is used.

The FabCrew acts as a Data Processor and service platform provider, processing information to deliver services and support business operations in accordance with applicable privacy requirements.

Data Subject Rights

Individuals have the right to:

• Access their personal information
• Request correction of inaccurate information
• Request deletion of personal data where applicable
• Understand how their information is collected and used

Requests can be submitted through designated support channels, and The FabCrew will provide appropriate assistance in accordance with applicable laws.

Retention & Deletion

• Personal data is retained only for as long as necessary to provide services and meet legal or operational requirements.
• Retention periods are reviewed periodically.
• Data is securely deleted or anonymised when it is no longer required.

Compliance

The FabCrew aligns with:

• Applicable data protection and privacy laws
• Industry-standard security practices
• Responsible data handling principles

Contact

For data protection enquiries, please contact:

[email protected]